Privacy Policy

Privacy Policy

This Privacy Policy explains how we collect, use, process, and disclose your information across the Tiger App portal and Tiger Mobile App.  If you see an undefined term in this Privacy Policy it has the same definition as outlined in our Standard Terms and Conditions. When this policy mentions “Tiger,” “we,” “us,” or “our,” it refers to Road Protect (Pty) Ltd who is responsible for your information under this Privacy Policy (the “Data Controller”). 

There are three general categories of information we collect. 
1.1 Information You Give Us. 
We collect information you share with us when you use the Tiger Web portal and Tiger Mobile App.

  • Account Information. When you register on the Tiger Web portal or on the Tiger Mobile App, we require certain information such as your name, email address, date of birth and bank card or bank account details. 
  • Profile Information. To use certain features within the Tiger Web portal and Tiger Mobile App, we may also ask you to complete a profile, which may include your address, phone number, and gender. 
  • Other Authentication-Related Information. To help create and maintain a trusted environment and to provide the offered services, we may collect identification (like a photo of your government-issued ID) or other authentication information. 
  • Payment Information. Payment information may be collected by us and a third-party we utilize for the processing of payments from you and for payments made by us to you. We do keep your payment information which is loaded on your profile for your and our records.  
  • Communications with Us. When you communicate with Tiger Advantage Plus or use the Tiger Web portal and Tiger Mobile App.  to communicate with us, we collect information about your communication and any information you choose to provide. 
  • Vehicle details. We collect your vehicle details, such as Licence Number, Licence expiry date, Registration number, VIN number, Tare, Make, Model and GVM. This information is accessed by third party databases to obtain information to provide and render the product services to you. 
  • Other Information. You may otherwise choose to provide us with information when you fill in a form, conduct a search, update, or add information to your Tiger App membership account, respond to surveys, post to community forums, participate in promotions, or use other features of the Tiger Web portal and Tiger Mobile App.

1.2 Information We Automatically Collect from Your Use of the Tiger Web Portal or Tiger Mobile App 
When you use the Tiger Web portal and Tiger Mobile App., we collect information about the services you use and how you use them. 

  • Usage Information. We collect information about your interactions with the Tiger Web portal or Tiger Mobile App, such as the pages or other content you view and other actions on the Tiger Web portal or Tiger Mobile App. 
  • Location Information. When you use certain features of the Tiger Web portal and Tiger Mobile App, we may collect different types of information about your general location (e.g. IP address, postal code) or more specific location information (e.g. precise location from your mobile GPS). Most mobile devices allow you to control or disable the use of location services for applications in the device’s settings menu. 
  • Log Data. We automatically collect log information when you use the Tiger Web portal and Tiger Mobile App, whether you are a registered user or not and irrespective of if you are logged in or not. That information includes, among other things: details about how you’ve used the Tiger Web portal or Tiger Mobile App.  (including links to third party applications), IP address, access times, hardware and software information, device information, device event information (e.g., crashes, browser type), and the page you’ve viewed or engaged with before or after using the Tiger Web portal or Tiger Mobile App.
  • Transaction Information. We collect information related to your transactions on the Tiger Web portal or Tiger Mobile App, including the date and time, amounts charged, and other related transaction details. 
  • Cookies and Similar Technologies. We use cookies and other similar technologies, such as web beacons, pixels, and mobile identifiers. We may also allow our business partners to use these tracking technologies on the Tiger Web portal or Tiger Mobile App or engage others to track your behaviour on our behalf. While you may disable the usage of cookies through your browser settings, we do not change our practices in response to a “Do Not Track” signal in the HTTP header from your browser or mobile application. 

1.3 Information We Collect from Third Parties. 
We may collect information that others provide about you when they use the Tiger Web portal or Tiger Mobile App, or obtain information from other sources and combine that with information we collect through the Tiger Web portal or Tiger Mobile App.

  • Third Party Services. If you link, connect, or login to your Tiger App Membership Account with a third-party service (e.g., Facebook, WeChat), the third party service may send us information such as your registration and profile information from that service. This information varies and is controlled by that service or as authorized by you via your privacy settings at that service. 
  • Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as demographic data or fraud detection information, from third party service providers and/or partners, and combine it with information we have about you. For example, we may receive background check results or fraud warnings from service providers like identity verification services for our fraud prevention and risk assessment efforts. We may receive information about you and your activities on and off the Tiger Web portal or Tiger Mobile App through partnerships, or about your experiences and interactions from our partner ad networks. 

We use, store, and process information about you to provide, understand, improve, and develop the Tiger Web portal and Tiger Mobile App and to create and maintain a trusted and safer environment. 

2.1 Provide, Improve and Develop the Tiger Web portal and Tiger Mobile App. 

  • Enable you to access and use the Tiger Web portal or Tiger Mobile App. 
  • Operate, protect, improve, and optimize the Tiger Web portal and Tiger Mobile App experience, such as by performing analytics and conducting research. 
  • Personalize or otherwise customize your experience by, among other things, ranking search results or showing ads based on your use. 
  • Enable you to access and use the Payment Services. 
  • Provide customer service. 
  • Send you service or support messages, such as updates, security alerts, and account notifications. 
  • If you provide us with your contacts’ information, we may use and store this information: (i) to facilitate your referral invitations, (ii) send your requests for references, (iii) for fraud detection and prevention, and (iv) for any purpose you authorize at the time of collection. 

2.2 Create and Maintain a Trusted and Safer Environment. 

  • Detect and prevent fraud, spam, abuse, security incidents, and other harmful activity. 
  • Conduct investigations and risk assessments. 
  • Verify or authenticate information or identifications provided by you (such as to verify your address or compare your identification photo to another photo you provide). 
  • Conduct checks against databases and other information sources. 
  • Comply with our legal obligations. 
  • Resolve any disputes with any of our users and enforce our agreements with third parties. 
  • Enforce our Standard Terms and Conditions and other policies. 

2.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing. 

  • Send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your communication preferences.
  • Personalize, measure, and improve advertising. 


3.1 With Your Consent. 
We may share your information at your direction or as described at the time of sharing, such as when you authorise a third-party application or website to access your Tiger App Membership Account. 

3.2 Service Providers. 
We use a variety of third-party service providers to help us provide services related to the Tiger Web portal and Tiger Mobile App. For example, service providers may help us: (i) verify or authenticate your identification, (ii) check information against public databases, (iii) assist us with background checks, fraud prevention, and risk assessment, or (iv) provide customer service, advertising, or payments services. 

3.3 Safety and Compliance with Law. 
We may disclose your information to courts, law enforcement or governmental authorities, or authorized third parties, if and to the extent we are required to do so by law or if such disclosure is reasonably necessary: (i) to avoid prejudice to the maintenance of the law by any public body, including the prevention, detection, investigation, prosecution and punishment of offences; (ii) to comply with an obligation imposed by law or to enforce legislation concerning the collection of revenue as defined in section 1 of the South African Revenue Service Act, 1997 (Act No. 34 of 1997); (iii) for the conduct of proceedings in any court or tribunal that have commenced or are reasonably contemplated; (iv) in the interests of national security; or (v) to maintain the legitimate interests of the responsible party or of a third party to whom the information is supplied; We will attempt to notify Members about these requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon Our property, its Members and the Platform (collectively, “Risk Scenarios”). 
In instances where we comply with legal requests without notice for these reasons, we will attempt to notify the Member about the request after the fact if we determine in good faith that we are no longer legally prohibited from doing so and that no Risk Scenarios apply. 

3.4 Business Transfers. 
If we undertake or are involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer or share some or all our assets, including your information. In this event, we will notify you with an option to opt out of any data transfers before your personal information is transferred and becomes subject to a different privacy policy. 

3.5 De-identified Data. 
We may also share de-identified information (information about our users that we may combine so that it no longer identifies or references an individual user) and non-personally identifiable information for industry and market analysis, demographic profiling, marketing and advertising, and other business purposes 

The Tiger Web portal and Tiger Mobile App may contain links to third party websites or services, such as third-party integrations, co-branded services, or third party-branded services (“Third Party Partners”). We do not own or control these Third-Party Partners and when you interact with them, you may be providing information directly to the Third Party Partner, us, or both. These Third Party Partners will have their own rules about the collection, use, and disclosure of information. We encourage you to review the privacy policies of the other websites you visit. 


5.1 Access and Update. 
You may review, update, or delete the information in your Tiger Account by logging into your Tiger Web portal or Tiger Mobile App and reviewing your Account settings and profile. 

5.2 Account Cancellation. 
You may cancel your account at any time in accordance with our Standard Terms and Conditions. We may retain any information already collected for the purposes stated in this Privacy Policy. Unless you have chosen to terminate your account and in which case we will not retain any of your personal information. Note that, We will retain transactional information where there has been an exchange of money between us and you.

We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction or alteration. However, the Internet is not a 100% secure environment so we cannot guarantee the security of the transmission or storage of your information. Any indemnities and waivers contained in our Standard Terms and Conditions will carry over to and be applicable in this Privacy Policy. 

If you have any questions or complaints about this Privacy Policy or Our information handling practices, you may contact us on email at